Terms and conditions

General Terms and Conditions

These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) apply to contracts concluded through the online store located on the web interface www.geneziscoin.cz (hereinafter referred to as the “web interface”) operated by

GENEZISCOIN Michaela Smetanová
with registered office at Bžany 62 415 01
IČ:17060851 / DIČ: CZ0157303047 / Trade Licensing Office Teplice
delivery address: GENEZISCOIN Michaela Smetanová Bžany 62, Bžany ZIP code 415 01
Telephone number: +420 775 603 489
contact e-mail: info@geneziscoin.cz as the seller

and by you as the buyer.

1. INTRODUCTORY PROVISIONS
By the purchase contract, we undertake to deliver to you the goods specified in the order, and you undertake to take over these goods (either in person or from the carrier) and pay us the purchase price specified in the order. The purchase price (or simply “price”) also includes the costs associated with the delivery of the goods and any fees related to the selected payment method. The amount of these costs will always be communicated to you before the binding dispatch of the order.
You acquire ownership of the goods by paying the full purchase price, but not before you take over the goods.
1.1. Does the purchase contract apply only to the goods?
A purchase contract (or simply “contract”) is any contract concluded in accordance with these terms and conditions. It can therefore also be a contract for the provision of services, for example.
1.2. Is the purchase contract a consumer contract?
A consumer contract is a contract if you are a consumer, i.e. if you are a natural person and you purchase goods outside the scope of your business activity or outside the scope of the independent exercise of your profession. Otherwise, it is not a consumer contract and you are not subject to consumer protection under the law and these terms and conditions, but the General Terms and Conditions for Wholesale apply to you. In particular, as a non-consumer, you do not have the right to withdraw from the contract without giving a reason.
1.3. What special rights do you have as a consumer?
As a consumer, you have in particular:
- the right to withdraw from a contract concluded using means of distance communication, such as telephone, e-mail or an online store (Article 5 of these terms and conditions);
- the right to a guarantee for unused consumer goods for a period of 24 months (the application of the guarantee is governed by the Complaints Procedure);
- the right to information before the conclusion of the contract (the information is contained in these terms and conditions or on the web interface);
- the right to out-of-court settlement of a consumer dispute arising from the contract (Article 7.3 of these terms and conditions).
1.4. What governs our legal relationship?
Our legal relationship is governed by the following documents:
- these terms and conditions, which define and specify our mutual rights and obligations;
- the Complaints Procedure, according to which we will proceed when making a complaint about goods;
- the Terms and Conditions of Use of the web interface, which regulate registration on the web interface, protection of your personal data, protection of the content of the web interface and some other relations related to the use of the web interface;
- the terms and conditions and instructions stated on the web interface, in particular when concluding a contract;
- the order and its acceptance by us,
and in matters not regulated here also by the following legal regulations:
- Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”);
- Act No. 634/1992 Coll., on Consumer Protection, as amended (only if you are a consumer).
If your place of residence or registered office is outside the Czech Republic, or if our legal relationship contains another international element, you acknowledge that our relationship is governed by Czech law. If you are a consumer and the legal system of your country of residence provides a higher level of consumer protection than the Czech legal system, you are provided with this higher level of protection in your legal relationships.
1.5. How do you express your agreement with the terms and conditions?
By sending an order and also by confirming in the web interface, you confirm that you have read and agree to these terms and conditions.
We may change or supplement the wording of the terms and conditions. Your rights and obligations are always governed by the wording of the terms and conditions under which they were effective.

2. PURCHASE CONTRACT
2.1. How do we conclude a purchase contract?
The web interface provides a list of goods, including a description of the main characteristics of individual items. The price of each item, including all taxes, duties and fees, is provided. The presentation of the goods is for informational purposes only and does not constitute our proposal to conclude a contract within the meaning of Section 1732, paragraph 2 of the Civil Code. In order to conclude a contract, it is necessary for you to send an order and for this order to be accepted by us.
2.2. How to place an order?
You can always place an order via the web interface (by filling out the form), or by telephone, e-mail or in another way that we allow according to the current information provided on the web interface.
The order must contain all the information prescribed in the form, in particular the exact designation of the ordered goods (or the numerical designation of the goods), the number of pieces, from

the chosen payment and shipping method and your contact details (delivery and possibly invoicing).
Before the binding sending of the order, you will be given a summary of the order including the final price (depending on the chosen shipping and payment method). We recommend that you check in particular the type and quantity of goods, e-mail and delivery address. As part of the summary, you have the last opportunity to change the entered data.
You place a binding order by pressing the "ORDER with payment obligation" button. We consider the data provided in the binding order to be correct and complete. Please inform us immediately by phone or e-mail about any changes.
We will inform you about the receipt of the order. Information (confirmation) about the receipt of the order is sent automatically and does not constitute acceptance of the order by us, unless this is expressly stated in the confirmation.
If we have doubts about the authenticity and seriousness of the order, we may contact you in order to verify it. We may reject an unverified order. Such an order is then considered as if it had not been submitted.
2.3. When is the contract concluded?
The purchase contract is concluded when you receive our order acceptance. The order acceptance will be sent to the email address you provided in the order. If the order is not accepted, the contract is concluded when you pay the full purchase price or take delivery of the ordered goods (whichever comes first). Order acceptance (acceptance) may be part of the information on receipt of the order pursuant to Article 2.2 of these terms and conditions (if expressly stated in the confirmation), or may follow this confirmation separately.
Information on the individual technical steps leading to the conclusion of the contract is available on the web interface.
2.4. Can you cancel an order that has already been sent?
You can cancel an order that we have not yet accepted (i.e. you have not been sent an order acceptance from us pursuant to Article 2.3 of these terms and conditions) by telephone or email. All orders received by us are binding. Later cancellation of the order is only possible after agreement with us. If an order for goods for which withdrawal from the contract is not possible is cancelled in this way (more details in Article 5), we are entitled to reimbursement of the costs that we have already incurred in connection with the contract.
2.5. Can the price stated on the web interface change?
The prices of the presented goods and the prices for packaging, transport and delivery remain valid for the period in which they are displayed on the web interface. Any discounts on the price of the goods cannot be combined with each other, unless something else is expressly stated on the web interface.
In the event that there has been a completely obvious technical error on our part when stating the price of the goods in the web interface or during the ordering process, we are not obliged to deliver the goods to you at this completely obvious incorrect price, even if you have been sent an order acceptance according to these terms and conditions. In such a case, we reserve the right to withdraw from the contract.
If the price stated for the goods in the web interface or during the ordering process is no longer up-to-date, we will notify you of this immediately. If your order has not yet been accepted, we are not obliged to conclude a contract.
Orders sent are not affected by a change in price that occurred in the interim between sending the order and its acceptance by us in accordance with Article 2.3 of these Terms and Conditions.
2.6. Do you have the option of obtaining a contract in text form?
The contract is not concluded in writing with the signatures of the contracting parties. The contract consists of these Terms and Conditions, your order and its acceptance by us. The entire contract will be sent to you by e-mail or, at your request, printed by post. When sending by post, we may ask you to pay the costs associated with it.
2.7. What if you do not understand something in the contract?
If you have any questions about the Terms and Conditions or the contract, you can contact us by phone or e-mail. We will be happy to provide you with all the necessary information.
2.8. In what languages ​​can the contract be concluded?
The contract can be concluded in Czech, unless we expressly agree on another language.
2.9. Is the contract stored somewhere?
We archive the contract (including these terms and conditions) in electronic form. The contract is not accessible to third parties, but we will send it to you upon request.

3. PAYMENT TERMS
3.1. What payment methods do we accept?
You can pay the purchase price primarily in the following ways:
- in cash when sending the goods on delivery or when collecting them in person;
- without cash before delivery of the goods by transfer to our bank account (instructions will be provided to you in the order confirmation);
- without cash by payment card;
- without cash via a payment gateway
Any other payment methods are listed on the web interface.
Some payment methods (especially cash on delivery) may be subject to additional fees. These fees are listed on the web interface. The order will always state the final price, which already includes the fees related to the selected payment method.
3.2. When is the purchase price due?
In the case of cash payment, the price is due upon receipt of the goods. In the case of non-cash payment

In the event of payment before delivery of the goods, the price is payable within 14 days of receipt of the order in accordance with Article 2.3. In the case of non-cash payment, your obligation to pay the price is fulfilled when the relevant amount is credited to our bank account.
3.3. In what currency can you pay?
Payment for the goods is possible in Czech crowns (CZK) or euros (EUR).
3.4. When can we request a deposit or payment in advance?
We may request a deposit for the purchase price, especially for orders with a total price of over CZK 50,000.
We are also entitled to ask you to pay the full price of the goods before they are shipped or handed over (Section 2119, paragraph 1 of the Civil Code does not apply).

4. DELIVERY TERMS
4.1. How do we send the goods?
The methods of delivery of the goods are listed on the web interface in the Business Terms and Conditions menu. You can choose the specific method of delivery of the goods in the order. If you do not choose any method of transport, we can determine it.
4.2. What are the costs of delivering the goods?
The costs of delivering the goods always depend on the size and nature of the goods and on the price list of the selected carrier. The current costs of delivering the goods are listed on the web interface.
The order will always state the final price, which already includes the costs of the selected method of transport.
4.3. When will we deliver the goods to you?
The delivery time of the goods always depends on their availability and the selected method of transport and payment.
We usually hand over the goods that are in stock to the carrier within two working days of receiving the order (when sending the goods on delivery or in person), or from the payment being credited to our account (in the case of cashless payment).
We will hand over the goods that are not in stock to the carrier as soon as possible. We will inform you of the exact date.
Delivery of the goods according to these terms and conditions is understood to be the moment when the goods are delivered to you. If you refuse to accept the goods without reason, this is not considered a failure to deliver the goods on our part, nor a withdrawal from the contract on your part.
4.4. How to proceed when accepting the goods?
When accepting the goods, check that the packaging of the goods is intact. If you find any defects, immediately inform the carrier and us. If you refuse to accept a shipment with damaged packaging, this is not considered an unjustified rejection of the goods.
At the moment of acceptance of the goods (or the moment when you were obliged to accept the goods, but did not do so in violation of the contract), you are responsible for accidental destruction, damage or loss of the goods.
4.5. What happens if you do not accept the goods?
If, for reasons on your part, the goods must be delivered repeatedly or in a manner other than the agreed upon, you are obliged to pay the costs associated with such delivery.
If you fail to accept the goods without reason, we are entitled to compensation for the costs associated with the delivery of the goods and their storage, as well as other costs that we incur due to the failure to accept the goods. These costs will not exceed CZK 10 for each day of storage. The storage costs may reach a maximum total of CZK 500 or the purchase price, if it is lower than CZK 500.
Furthermore, we have the right to withdraw from the contract in such a case.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT
5.1. How can you withdraw from the contract?
You can withdraw from the purchase contract within 14 days from the date of receipt of the goods; if the delivery is divided into several parts, from the date of receipt of the last delivery. We recommend that you send the notice of withdrawal from the purchase contract to our delivery address or e-mail. You can use the sample form for withdrawal from the contract. We will confirm receipt of the notice to you without undue delay.
You do not have to justify your withdrawal from the contract.
5.2. What are the consequences of withdrawing from the contract?
By withdrawing from the contract, the contract is cancelled from the beginning and is considered as if it had not been concluded.
If you were given a gift together with the goods with your consent, the gift contract loses its effectiveness upon withdrawal from the contract by either party. Send the gift back to us together with the returned goods.
5.3. When is it not possible to withdraw from the contract?
In accordance with Section 1837 of the Civil Code, it is not possible to withdraw from the following contracts, among others:
- on the delivery of goods that have been modified according to your wishes or for your person;
- on the delivery of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery;
- on the delivery of goods in sealed packaging that you have removed from the packaging and cannot be returned for hygiene reasons.
5.4. How will you return the goods to us?
You are obliged to return the goods to us within 14 days of withdrawing from the contract to our delivery address, to any of our establishments or to the address of our registered office. Do not send the goods on delivery. We are not obliged to accept goods sent on delivery.
We recommend that you enclose with the returned goods:
- a copy of the delivery note and invoice, if these documents were issued, or another document proving the purchase of the goods;
- a written statement on withdrawal from the contract (on our form or otherwise) and the chosen method of refund (transfer to an account, personal cash collection or postal order or otherwise). In the statement, please include the delivery address, telephone and e-mail.
Failure to submit any of the above documents does not prevent a positive

in the processing of your withdrawal from the contract according to the legal conditions.
5.5. When will you get your money back?
We will return all funds received for the goods to you within 14 days of withdrawal from the contract. However, please note that we are not obliged to return the money to you before you return the goods to us or prove that you have sent the goods to us.
In addition to the purchase price, you are not entitled to a refund of the costs of delivering the goods to you.
We will return the money to you:
- in the same way as we received them, or
- in the way you request.
In addition to the methods listed above, we can always return the money by sending it to the bank account you have provided or the account from which the funds were transferred to pay the purchase price (if you do not provide us with any within ten days of withdrawal from the contract). By accepting these terms and conditions, you express your consent to the sending of funds according to the previous sentence, provided that you do not incur any additional costs in this way.
You will pay the costs associated with sending the returned goods to our address, even if the goods cannot be returned by regular mail due to their nature.
5.6. When can we withdraw from the purchase contract?
We reserve the right to withdraw from the contract in the following cases:
- a technical error has caused the web interface to display an obviously incorrect price for the goods (Article 2.5 of these Terms and Conditions);
- the goods cannot be delivered under the original conditions for objective reasons (primarily because the goods are no longer manufactured, the supplier has stopped delivering to the Czech Republic, etc.);
- the performance becomes objectively impossible or unlawful.
If any of the above-mentioned facts have occurred, we will immediately inform you of our withdrawal from the contract. The withdrawal is effective against you from the moment it is delivered to you.
If you have already paid the purchase price in full or in part, we will return the amount received to you by bank transfer to the account that you provide us with for this purpose or from which you made the payment. We will return the money within five days of your withdrawal from the purchase contract.

6. RIGHTS FROM DEFECTIVE PERFORMANCE
Your rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174 of the Civil Code).
When exercising rights from defective performance, we will proceed in accordance with our Complaints Procedure. Before submitting a complaint, please read the Complaints Procedure thoroughly so that the complaint can be handled as quickly as possible and to your satisfaction.

7. FINAL PROVISIONS
7.1. What authorizations do we have to perform our activities and who controls us in doing so?
We are authorized to sell goods based on a trade license. Our activities are not subject to any other authorization.
Trade license inspection is carried out within its scope by the relevant trade license office. Inspection of compliance with legal regulations regarding technical requirements for goods and product safety is carried out by the Czech Trade Inspection (http://www.coi.cz/). The Czech Trade Inspection also inspects compliance with consumer protection regulations. Consumer rights are also defended by their interest groups and other entities for their protection.
7.2. How do we handle complaints?
We handle any complaints via our contact e-mail. You can also contact the entities listed in Article 7.1. We are not bound by any codes of conduct in relation to our customers, nor do we adhere to any such codes.
7.3. What are your rights in the event of a consumer dispute?
If you are a consumer and a dispute arises between us under the contract that we cannot resolve directly, you have the right to refer this dispute to the Czech Trade Inspection Authority (address: Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2; web interface: www.coi.cz, www.adr.coi.cz; electronic contact: adr@coi.cz; telephone: +420 296 366 360) for the purpose of out-of-court settlement of the consumer dispute. You can exercise this right no later than 1 year from the date on which you first exercised the right that is the subject of this consumer dispute with us.
To file a complaint regarding goods or services that you have purchased from us and to find an alternative dispute resolution entity, you can also use the online platform established by the European Commission at: http://ec.europa.eu/consumers/odr/.
7.4. What else should you know?
When concluding the contract, means of distance communication are used (especially the Internet). You pay the costs incurred when using means of distance communication (especially the costs of Internet connection or telephone calls). These costs do not differ from the standard rate.
Unless otherwise agreed, all correspondence related to the contract between us is in writing, either by sending it by e-mail, by registered mail or by personal delivery. We will deliver it to the e-mail address specified in the order or in your user account.
In accordance with Act No. 185/2001 Coll., the Waste Act, as amended, we ensure free collection of goods purchased by you that are electrical equipment by nature (hereinafter referred to as "return collection"). Return collection

This can be done by returning the used electrical equipment to our contact address. Please contact us in advance before returning the used electrical equipment.
If any provision of these terms and conditions is invalid, ineffective or unenforceable (or becomes so), the provision that most closely matches the meaning of the invalid, ineffective or unenforceable provision shall apply instead. The invalidity, ineffectiveness or unenforceability of one provision shall not affect the validity of the other provisions. The contract (including the terms and conditions) may only be amended or supplemented in writing.

These terms and conditions are valid and effective from 1 November 2024.